At Planet Pet Supplies, we're committed to providing you with the best products and services for your beloved pets. In the event that you're not completely satisfied with your purchase, we offer a hassle-free refund policy.
Returns: You have up to 30 days from the date of purchase to return an item. To be eligible for a return, your item must be in the same condition that you received it, unused, and in its original packaging. Please ensure that the product is well-protected when returning it to us.
Defective Products: We understand that sometimes, despite our best efforts, products may arrive defective. If you believe you have received a defective item, we require photo evidence to support your claim. Please contact our customer service team at support@planetpetsupplies.com within 30 days of your purchase, and they will guide you through the return process.
Refund Process: Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment. Please allow some time for the refund to be reflected in your account, as processing times may vary depending on your financial institution.
Shipping Costs: Please note that shipping costs are non-refundable, and you will be responsible for paying for your return shipping costs. If you receive a refund, the cost of return shipping will be deducted from your refund.
Contact Us: If you have any questions or concerns about our refund policy, please don't hesitate to contact our customer service team at support@planetpetsupplies.com. They are here to assist you and ensure your experience with Planet Pet Supplies is a positive one.
We appreciate your trust in us and are dedicated to making your shopping experience as smooth and enjoyable as possible. Thank you for choosing Planet Pet Supplies for all your pet care needs.
